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Government

Blog posts and articles about using data analysis and statistics in quality improvement initiatives in government.

In Parts 1 and 2 of Gauging Gage we looked at the numbers of parts, operators, and replicates used in a Gage R&R Study and how accurately we could estimate %Contribution based on the choice for each.  In doing so, I hoped to provide you with valuable and interesting information, but mostly I hoped to make you like me.  I mean like me so much that if I told you that you were doing... Continue Reading
In Part 1 of Gauging Gage, I looked at how adequate a sampling of 10 parts is for a Gage R&R Study and providing some advice based on the results. Now I want to turn my attention to the other two factors in the standard Gage experiment: 3 operators and 2 replicates.  Specifically, what if instead of increasing the number of parts in the experiment (my previous post demonstrated you would need... Continue Reading

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"You take 10 parts and have 3 operators measure each 2 times." This standard approach to a Gage R&R experiment is so common, so accepted, so ubiquitous that few people ever question whether it is effective.  Obviously one could look at whether 3 is an adequate number of operators or 2 an adequate number of replicates, but in this first of a series of posts about "Gauging Gage," I want to look at... Continue Reading
The ultimate goal of most quality improvement projects is clear: reducing the number of defects, improving a response, or making a change that benefits your customers. We often want to jump right in and start gathering and analyzing data so we can solve the problems. Checking your measurement systems first, with methods like attribute agreement analysis or Gage R&R, may seem like a needless waste... Continue Reading
There may be huge potential benefits waiting in the data in your servers. These data may be used for many different purposes. Better data allows better decisions, of course. Banks, insurance firms, and telecom companies already own a large amount of data about their customers. These resources are useful for building a more personal relationship with each customer. Some organizations already use... Continue Reading
Businesses are getting more and more data from existing and potential customers: whenever we click on a web site, for example, it can be recorded in the vendor's database. And whenever we use electronic ID cards to access public transportation or other services, our movements across the city may be analyzed. In the very near future, connected objects such as cars and electrical appliances will... Continue Reading
If you want to convince someone that at least a basic understanding of statistics is an essential life skill, bring up the case of Lucia de Berk. Hers is a story that's too awful to be true—except that it is completely true. A flawed analysis irrevocably altered de Berk's life and kept her behind bars for five years, and the fact that this analysis targeted and harmed just one person makes it more... Continue Reading
If you're just getting started in the world of quality improvement, or if you find yourself in a position where you suddenly need to evaluate the quality of incoming or outgoing products from your company, you may have encountered the term "acceptance sampling." It's a statistical method for evaluating the quality of a large batch of materials from a small sample of items, which statistical softwar... Continue Reading
Whatever industry you're in, you're going to need to buy supplies. If you're a printer, you'll need to purchase inks, various types of printing equipment, and paper. If you're in manufacturing, you'll need to obtain parts that you don't make yourself.  But how do you know you're making the right choice when you have multiple suppliers vying to fulfill your orders?  How can you be sure you're... Continue Reading
Many of the things you need to monitor can be measured in a concrete, objective way, such as an item's weight or length. But, many important characteristics are more subjective, such as the collaborative culture of the workplace, or an individual's political outlook. A survey is an excellent way to measure these kinds of characteristics. To better understand a characteristic, a researcher asks... Continue Reading
The Cp and Cpk are well known capability indices commonly used to ensure that a process spread is as small as possible compared to the tolerance interval (Cp), or that it stays well within specifications (Cpk). Yet another type of capability index exists: the Cpm, which is much less known and used less frequently. The main difference between the Cpm and the other capability indices is that the... Continue Reading
In my recent meetings with people from various companies in the service industries, I realized that one of the problems they face is that they were collecting large amounts of "qualitative" data: types of product, customer profiles, different subsidiaries, several customer requirements, etc. As I discussed in my previous post, one way to look at qualitative data is to use different types of... Continue Reading
In technical support, we frequently receive calls from Minitab users who have questions about the differences between Cpk and Ppk.  Michelle Paret already wrote a great post about the differences between Cpk and Ppk, but it also helps to have a better understanding of the math behind these numbers. So in this post I will show you how to calculate Ppk using Minitab’s default settings when the... Continue Reading
Using statistical techniques to optimize manufacturing processes is quite common now, but using the same approach on social topics is still an innovative approach. For example, if our objective is to improve student academic performances, should we increase teachers wages or would it be better to reduce the number of students in a class? Many social topics (the effect of increasing the minimum... Continue Reading
It’s common to think that process improvement initiatives are meant to cater only to manufacturing processes, simply because manufacturing is where Lean and Six Sigma began. However, many other industry segments, such as healthcare and banking, also rely on data analysis and Lean Six Sigma tools to improve processes (even if those processes are more service-based). For example, it’s increasingly... Continue Reading
I got the chance recently to learn about how the United States Army used Minitab Statistical Software to improve a crucial internal process for deciding a soldier’s job status following a medical concern. This decision is made through the MOS/Medical Retention Board Process (MMRB) and affects nearly 8,000 soldiers and their families per year, as well as numerous military commanders in charge... Continue Reading
It’s always interesting to see how people are using Minitab, and the successes they see! We just posted a case study that features the U.S. Defense Logistics Agency (DLA), and their use of Minitab for the data analysis of spare parts data.The DLA is responsible for nearly 100% of the necessary food, fuel, medical supplies, and equipment U.S. military forces stationed worldwide need to operate.... Continue Reading
We recently published a few new case studies featuring the Northern Sydney Central Coast Health Service (NSCCHS) and their commitment to quality improvement. The health service is based in Australia and extends from the Sydney Harbor to the northern reaches of the Central Coast, including a total of 11 different facilities. After the NSCCHS realized the success of a few isolated improvement... Continue Reading