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Lean Six Sigma

Blog posts and articles that pertain to the quality improvement method known as Lean Six Sigma.

Do your executives see how your quality initiatives affect the bottom line? Perhaps they would more often if they had accessible insights on the performance, and ultimately the overall impact, of improvement projects.  For example, 60% of the organizations surveyed by the American Society for Quality in their 2016 Global State of Quality study say they don’t know or don’t measure the financial... Continue Reading
by Kevin Clay, guest blogger In transactional or service processes, we often deal with lead-time data, and usually that data does not follow the normal distribution. Consider a Lean Six Sigma project to reduce the lead time required to install an information technology solution at a customer site. It should take no more than 30 days—working 10 hours per day Monday–Friday—to complete, test and... Continue Reading

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Statistics can be challenging, especially if you're not analyzing data and interpreting the results every day. Statistical software makes things easier by handling the arduous mathematical work involved in statistics. But ultimately, we're responsible for correctly interpreting and communicating what the results of our analyses show. The p-value is probably the most frequently cited statistic. We... Continue Reading
by Matthew Barsalou, guest blogger.  The old saying “if it walks like a duck, quacks like a duck and looks like a duck, then it must be a duck” may be appropriate in bird watching; however, the same idea can’t be applied when observing a statistical distribution. The dedicated ornithologist is often armed with binoculars and a field guide to the local birds and this should be sufficient. A... Continue Reading
In my last post on DMAIC tools for the Define phase, we reviewed various graphs and stats typically used to define project goals and customer deliverables. Let’s now move along to the tools you can use in Minitab Statistical Software to conduct the Measure phase. Measure Phase Methodology The goal of this phase is to measure the process to determine its current performance and quantify the problem.... Continue Reading
by Matthew Barsalou, guest blogger The great Dr. Seuss tells of Mr. Plunger, who is the custodian at Diffendoofer School on the corner of Dinkzoober and Dinzott in the town of Dinkerville. The good Mr. Plunger “keeps the whole school clean” using a supper-zooper-flooper-do. Unfortunately, Dr. Seuss fails to tell us where the supper-zooper-flooper-do came from and if the production process was... Continue Reading
If you’re familiar with Lean Six Sigma, then you’re familiar with DMAIC. DMAIC is the acronym for Define, Measure, Analyze, Improve and Control. This proven problem-solving strategy provides a structured 5-phase framework to follow when working on an improvement project. This is the first post in a five-part series that focuses on the tools available in Minitab Statistical Software that are most... Continue Reading
by Matt Barsalou, guest blogger I know that Thanksgiving is always on the last Thursday in November, but somehow I failed to notice it was fast approaching until the Monday before Thanksgiving. This led to frantically sending a last-minute invitation, and a hunt for a turkey. I live in Germany and this greatly complicated the matter. Not only is Thanksgiving not celebrated, but also actual turkeys... Continue Reading
Every day, thousands of people withdraw extra cash for daily expenses. Each transaction may be small, but the total amount of cash dispersed over hundreds or thousands of daily transactions can be very high. But every bank branch has a fixed cash flow, which must be set without knowing what each customer will need on a given day. This creates a challenge for financial entities. Customers expect... Continue Reading
October 16–22 is National Healthcare Quality Week, started by the National Association for Healthcare Quality to increase awareness of healthcare quality programs and to highlight the work of healthcare quality professionals and their influence on improved patient care outcomes. This event deserves your attention because the quality of healthcare affects every one of us, and so does the cost of... Continue Reading
A reader asked a great question in response to a post I wrote about Pareto charts. Our readers typically do ask great questions, but this one turned out to be more difficult to answer than it first seemed. My correspondent wrote:  My understanding is that when you have count data, a bar chart is the way to go. The gaps between the bars emphasize that the data are not measured on a continuous scale.... Continue Reading
We hosted our first-ever Minitab Insights conference in September, and if you were among the attendees, you already know the caliber of the speakers and the value of the information they shared. Experts from a wide range of industries offered a lot of great lessons about how they use data analysis to improve business practices and solve a variety of problems. I blogged earlier about five key... Continue Reading
It's been called a "demographic watershed".  In the next 15 years alone, the worldwide population of individuals aged 65 and older is projected to increase more than 60%, from 617 million to about 1 billion.1 Increasingly, countries are asking themselves: How can we ensure a high quality of care for our growing aging population while keeping our healthcare costs under control? The answer? More... Continue Reading
by Matthew Barsalou, guest blogger Control charts plot your process data to identify and distinguish between common cause and special cause variation. This is important, because identifying the different causes of variation lets you take action to make improvements in your process without over-controlling it. When you create a control chart, the software you're using should make it easy to see where... Continue Reading
by Laerte de Araujo Lima, guest blogger The NBA's 2015-16 season will be one for the history books. Not only was it the last season of Kobe Bryan, who scored 60 points in his final game, but the Golden State Warriors set a new wins record, beating the previous record set by 1995-96 Chicago Bulls. The Warriors seem likely to take this season's NBA title, in large part thanks to the performance of... Continue Reading
There has been plenty of noisy disagreement about the state of health care in the past several years, but when you get beyond the controversies surrounding various programs and changes, a great deal of common ground exists. Everyone agrees that there's a lot of waste and inefficiency in the way we've been doing things, and that health care should be delivered as efficiently and effectively as... Continue Reading
For the majority of my career with Minitab, I've had the opportunity to speak at conferences and other events somewhat regularly. I thought some of my talks were pretty good, and some were not so good (based on ratings, my audiences didn't always agree with either—but that's a topic for another post). But I would guess that well over 90% of the time, my proposals were accepted to be presented at... Continue Reading
While the roots of Lean Six Sigma and other quality improvement methodologies are in manufacturing, it’s interesting to see how other organizational functions and industries apply LSS tools successfully. Quality improvement certainly has moved far beyond the walls of manufacturing plants! For example, I recently had the opportunity to talk to Drew Mohler, a Lean Six Sigma black belt and senior... Continue Reading
‘Statistics’ is a rising star. Everywhere I turn, people are talking about data and the value of being able to analyze and act on it. As someone who’s been writing about that for years, I say it’s about time. Statistics is like a talented actress whose decades of appearing off Broadway have finally paid off. For years, her work has been enriching our lives without us knowing it. Statistics helps... Continue Reading
According to this article published on Food Tank, over 22 million pounds of food is wasted on college campuses each year. Now that’s a lot of food waste! Students all over the country are noticing excessive food waste at their schools and are starting programs to bring awareness and improve the problem. Naturally, many of these programs have roots in Lean Six Sigma. In one example, a group of... Continue Reading