Human resources might not be a business area where you’d typically expect to conduct a Six Sigma project. However, Jeff Parks, Lean Six Sigma master black belt, found the opportunity to apply Six Sigma to human resources while leading quality improvement efforts at a large manufacturer of aerospace engine parts.
The manufacturer was suffering from high employee attrition, or turnover, and struggled to understand why. With a DMAIC Six Sigma project, Parks set out to work with the HR department to investigate and reduce the high turnover rates.
In 2009, the manufacturer had normal attrition rates...
