Process Improvement

Blog posts and articles about the use of data analysis and statistics to improve processes in business and industry.

Every day, thousands of people withdraw extra cash for daily expenses. Each transaction may be small, but the total amount of cash dispersed over hundreds or thousands of daily transactions can be very high. But every bank branch has a fixed cash flow, which must be set without knowing what each customer will need on a given day. This creates a challenge for financial entities. Customers expect... Continue Reading
October 16–22 is National Healthcare Quality Week, started by the National Association for Healthcare Quality to increase awareness of healthcare quality programs and to highlight the work of healthcare quality professionals and their influence on improved patient care outcomes. This event deserves your attention because the quality of healthcare affects every one of us, and so does the cost of... Continue Reading

7 Deadly Statistical Sins Even the Experts Make

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A reader asked a great question in response to a post I wrote about Pareto charts. Our readers typically do ask great questions, but this one turned out to be more difficult to answer than it first seemed. My correspondent wrote:  My understanding is that when you have count data, a bar chart is the way to go. The gaps between the bars emphasize that the data are not measured on a continuous scale.... Continue Reading
The ultimate goal of most quality improvement projects is clear: reducing the number of defects, improving a response, or making a change that benefits your customers. We often want to jump right in and start gathering and analyzing data so we can solve the problems. Checking your measurement systems first, with methods like attribute agreement analysis or Gage R&R, may seem like a needless waste... Continue Reading
If you were among the 300 people who attended the first-ever Minitab Insights conference in September, you already know how powerful it was. Attendees learned how practitioners from a wide range of industries use data analysis to address a variety of problems, find solutions, and improve business practices. In the coming weeks and months, we will share more of the great insights and guidance shared... Continue Reading
Face it, you love regression analysis as much as I do. Regression is one of the most satisfying analyses in Minitab: get some predictors that should have a relationship to a response, go through a model selection process, interpret fit statistics like adjusted R2 and predicted R2, and make predictions. Yes, regression really is quite wonderful. Except when it’s not. Dark, seedy corners of the data... Continue Reading
We’ve got a plethora of case studies showing how businesses from different industries solve problems and implement solutions with data analysis. Take a look for ideas about how you can use data analysis to ensure excellence at your business! Boston Scientific, one of the world’s leading developers of medical devices, is just one organization who has shared their story. A team at their Heredia,... Continue Reading
I confess: I'm not a natural-born decision-maker. Some people—my wife, for example—can assess even very complex situations, consider the options, and confidently choose a way forward. Me? I get anxious about deciding what to eat for lunch. So you can imagine what it used to be like when I needed to confront a really big decision or problem. My approach, to paraphrase the Byrds, was "Re:... Continue Reading
The other day I was talking with a friend about control charts, and I wanted to share an example one of my colleagues wrote on the Minitab Blog.  Looking back through the index for "control charts" reminded me just how much material we've published on this topic. Whether you're just getting started with control charts, or you're an old hand at statistical process control, you'll find some valuable... Continue Reading
There may be huge potential benefits waiting in the data in your servers. These data may be used for many different purposes. Better data allows better decisions, of course. Banks, insurance firms, and telecom companies already own a large amount of data about their customers. These resources are useful for building a more personal relationship with each customer. Some organizations already use... Continue Reading
The Centers for Medicare and Medicaid Services (CMS) updated their star ratings on July 27. Turns out, the list of hospitals provide a great way to look at how easy it is to get random samples from data within Minitab. Say for example, that you wanted to look at the association between the government’s new star ratings and the safety rating scores provided by hospitalsafetyscore.org. The CMS score... Continue Reading
When I blogged about automation back in March, I made my husband out to be an automation guru. Well, he certainly is. But what you don’t know about my husband is that while he loves to automate everything in his life, sometimes he drops the ball. He’s human; even I have to cut him a break every now and then. On the other hand, instances of hypocrisy in his behavior tend to make for a good story.... Continue Reading
Here is a scenario involving process capability that we’ve seen from time to time in Minitab's technical support department. I’m sharing the details in this post so that you’ll know where to look if you encounter a similar situation. You need to run a capability analysis. You generate the output using Minitab Statistical Software. When you look at the results, the Cpk is huge and the histogram in... Continue Reading
It's been called a "demographic watershed".  In the next 15 years alone, the worldwide population of individuals aged 65 and older is projected to increase more than 60%, from 617 million to about 1 billion.1 Increasingly, countries are asking themselves: How can we ensure a high quality of care for our growing aging population while keeping our healthcare costs under control? The answer? More... Continue Reading
Earlier this month, PLOS.org published an article titled "Ten Simple Rules for Effective Statistical Practice." The 10 rules are good reading for anyone who draws conclusions and makes decisions based on data, whether you're trying to extend the boundaries of scientific knowledge or make good decisions for your business.  Carnegie Mellon University's Robert E. Kass and several co-authors devised... Continue Reading
by Matthew Barsalou, guest blogger Control charts plot your process data to identify and distinguish between common cause and special cause variation. This is important, because identifying the different causes of variation lets you take action to make improvements in your process without over-controlling it. When you create a control chart, the software you're using should make it easy to see where... Continue Reading
Businesses are getting more and more data from existing and potential customers: whenever we click on a web site, for example, it can be recorded in the vendor's database. And whenever we use electronic ID cards to access public transportation or other services, our movements across the city may be analyzed. In the very near future, connected objects such as cars and electrical appliances will... Continue Reading
By looking at the data we have about 500 cardiac patients, we've learned that easy access to the hospital and good transportation are key factors influencing participation in a rehabilitation program. Past data shows that each month, about 15 of the patients discharged after cardiac surgery do not have a car. Providing transportation to the hospital might make these patients more likely to join... Continue Reading
In part 2 of this series, we used graphs and tables to see how individual factors affected rates of patient participation in a cardiac rehabilitation program. This initial look at the data indicated that ease of access to the hospital was a very important contributor to patient participation. Given this revelation, a bus or shuttle service for people who do not have cars might be a good way to... Continue Reading
The last thing you want to do when you purchase a new piece of software is spend an excessive amount of time getting up and running. You’ve probably been ready to the use the software since, well, yesterday. Minitab has always focused on making our software easy to use, but many professional software packages do have a steep learning curve. Whatever package you’re using, here are three things you... Continue Reading