Has it happened to you?
You organize a brainstorming session to begin analyzing your process.
At the kick-off meeting, several people sit with arms crossed, lips pursed, eyes cast downward. Frequently, they’re the ones who’ve worked at the process for most of their professional lives.
“Here we go again. Wasting time to prove the obvious,” their faces say. “I’ve done my job for years. You’re not going to show me anything I don’t already know.”
Yet you bravely push forward. Every now and then you see someone roll their eyes. “When can I get back to my desk and do some real work?!!!” they seem to...