The DMAIC methodology for completing quality improvement projects divides project work into five phases: define, measure, analyze, improve, and control. It’s also probably the most well-known and most used project methodology for projects that focus on improving an existing process. (Many other methodologies exist, such as DMADV, which focuses on using quality improvement techniques to create a new product of process design.)

Franciscan Hospital for Children, a hospital in Brighton, Mass., that specializes in the care of children with special health care needs, recently completed a project...

Yesterday I wrote about how paleontologist Zhijie Jack Tseng used 3D surface plots created in Minitab Statistical Software to look at how the skulls of hyenas and some extinct dogs with similar dining habits fit into a spectrum of possible skull forms that had been created with 3D modelling techniques.

What's interesting about this from a data analysis perspective is how Tseng took tools commonly used in quality improvement and engineering and applied them to his research into evolutionary morphology.

We used Tseng's data to demonstrate how to create and explore 3D surface plots yesterday, so...

I recently had the opportunity to talk with Ken Jones, professor of operations and supply chain management at Indiana State University, about a business process improvement course he teaches at the university. The course covers a variety of Lean Six Sigma tools and techniques and gives students the opportunity to team with local businesses to complete real quality improvement projects. Upon successful completion of the class, students even become certified green belts.

One item we talked about was how valuable the experiential component of the projects can be for students, especially...

by Alex Orlov, guest blogger

While it has been called the "million-dollar methodology" for the significant investment sometimes required to deliver results, Six Sigma has a wealth of practices that can be adapted to small and medium industries, home businesses and even personal finances. 

Organizations have used Six Sigma as a reliable part of the quality improvement process since 1986. And while a large Six Sigma project could cost anything from $1,000 to $1 million in work-hours and other resources, the results of such projects often far outweigh the investment. In addition to the direct...

Previously I wrote about using a decision matrix to help make a decision. Matrices are nice tools for collecting your thoughts and visualizing a decision. But complex decisions could involve collecting and synthesizing input from a number of different people.

Quality Companion (Minitab's process improvement software) uses ballots to let team members record their input to a decision matrix. If you’ve already made the matrix, setting up the ballot is easy. The ballot simplifies data collection and organization, even among team members who are dispersed in space and time. You can follow along in...

For providers like Riverview Hospital Association, serving Wisconsin Rapids, Wis. and surrounding areas, recent changes in the U.S. healthcare system have placed more emphasis on improving the quality of care and increasing patient satisfaction. “In this era of healthcare reform, it is even more essential for providers to have a systematic method to improve the way care is delivered,” says Christopher Spranger, director of Lean Six Sigma and Quality Improvement at Riverview Hospital Association. “We have had a Lean Six Sigma program in place for four years, and we are continuously working on...

Normally, I tell you about ways to practice with Minitab Statistical Software so that you can boost your confidence with statistical analysis. But over the last few days in my house, we’ve been planning some activities for the family. That planning has given me a chance to have some fun with Quality Companion.

Quality Companion is a substantial piece of software: everything that you need to manage a quality improvement project in one application. Quality Companion provides project management tools so that you can make and communicate decisions.

My favorite tools in Quality Companion, with...

We usually think of games as a distraction—just something we do for fun. However, growing evidence suggests that games can do much more, especially when it comes to learning in a classroom setting.

Because statistics is a topic that doesn’t come easily to most, using properly designed games to teach statistics can become a valuable tool to spark interest and help explain difficult concepts.

So what kinds of “properly designed” games are we talking about here? Not traditional board games like Monopoly or Chutes and Ladders, but interactive computer games—the types of games younger generations...

Unless you’re 3 years old, you probably can’t have things just the way you want them all the time.  

You can’t always have peanut butter and ranch dressing on your toast. Or ketchup on your pineapple. Or sugar sprinkles on your peas.

But there is one small arena in life over which you can still exert your control. 

Tools > Options in Minitab's statistical software allows you to change selected default settings in the software, without having to throw a temper tantrum first.

This powerful, underutilized feature in Minitab may save you from the inconvenience of having to change a default setting...

I'm in the airport at Indianapolis, waiting to go home after three exciting days at the 2013 American Society for Quality World Conference.  As I write this, it's Wednesday evening after the conference has closed, and it turns out my flight has been delayed.

This could give me ample opportunity to muse about the quality issues that might keep me from reaching central Pennsylvania tonight. But I'm kind of pumped up, so I'm more interested in thinking about what I've experienced and seen over the past few days. This is the kind of event that makes you want to keep focusing on the positive, not...

The 2013 ASQ World Conference is taking place this week in Indianapolis, Indiana, and it's been a treat to see how our software was used in the projects highlighted in many of the presentations. As a supporter of the conference, a key event for quality practitioners around the world, Minitab was proud to sponsor one of the presentations that seemed to get a lot of attendees talking. Scott Sterbenz, a Six Sigma leader from Ford Motor Company, delivered a presentation entitled "Leveraging Designed Experiments for Success," which explained how to make designed experiments succeed with examples...

I once had a boss who had difficulty understanding many, many things. When I need to discuss statistical concepts with people who don't have a statistical background, I like to think about how I could explain things so even my old boss would get it. 

My boss and I shared a common interest in rock and roll, so that's the device I'll use to explain one of the workhorses of quality statistics, the Pareto chart. I'd tell my boss to imagine that instead of managing a surly gang of teenaged restaurant employees, he's managing a surly rock and roll band, the Zero Sigmas. The band did a 100-date tour...

Control charts are used to monitor the stability of processes, and can turn time-ordered data for a particular characteristic—such as product weight or hold time at a call center—into a picture that is easy to understand. These charts indicate when there are points out of control or unusual shifts in a process.

Statistically speaking, control charts help you detect nonrandom sources of variation in the data. In other words, they separate variation due to common causes from variation due to special causes, where:

• Common cause variation is variation that is naturally inherent in a process, and...

You know the drill…you’re in Six Sigma training and you’re learning how to conduct a design of experiment (DOE). Everything is making sense, and you’ve started thinking about how you’ll apply what you are learning to find the optimal settings of a machine on the factory floor. You’ve even got the DOE setup chosen and you know the factors you want to test …

Then … BAM! … You’re on your own and you immediately have issues analyzing the data. The design you’ve chosen might actually not be the best for the results you need.  It's a classic case of learning something in theory that becomes much more...

Human resources might not be a business area where you’d typically expect to conduct a Six Sigma project. However, Jeff Parks, Lean Six Sigma master black belt, found the opportunity to apply Six Sigma to human resources while leading quality improvement efforts at a large manufacturer of aerospace engine parts.

The manufacturer was suffering from high employee attrition, or turnover, and struggled to understand why. With a DMAIC Six Sigma project, Parks set out to work with the HR department to investigate and reduce the high turnover rates.

In 2009, the manufacturer had normal attrition rates...

In statistics, we use a variety of intervals to characterize the results. The most well-known of these are confidence intervals. However, confidence intervals are not always appropriate. In this post, we’ll take a look at the different types of intervals that are available in Minitab, their characteristics, and when you should use them.

I’ll cover confidence intervals, prediction intervals, and tolerance intervals. Because tolerance intervals are the least-known, I’ll devote extra time to explaining how they work and when you’d want to use them.

What are Confidence Intervals?

A confidence...

Due to recent comments on this blog post (scroll down to view the comments section), I want to acknowledge that the definition of Lean in this post is incomplete. The goal of this post wasn't to offer definitions of Lean, Six Sigma, or any other methodology, but was rather to state that the focus of improvement efforts should be on using all the available tools, whether those be Lean or Six Sigma tools or both, to make the necessary improvements. Thank you to those who left comments and opinions. I appreciate your viewpoints and discussion on this topic. -Carly Barry

When I first started working...

Across all industries, there are many different ways professionals utilize Minitab Statistical Software to improve the quality of their products and services.

You may be a professional in the health care industry who is interested in monitoring the days between hospital-acquired infections (HAIs) using rare event charts.  You may be a professional in manufacturing who is using a Pareto chart to evaluate the types of defects you are discovering during the inspection process.  Or you may be a product manager like me who uses Minitab analytics to evaluate customer survey data.

But no matter the...

by Matthew Barsalou, guest blogger

Process capability analysis using Minitab Statistical Software’s Capability SixpackTM can be taught using a catapult. A process capability analysis is performed to determine if a process is statistically capable.

In my last blog post, I collected data from a first run of catapult results and found that the run not only had a large amount of variability, it also violated the assumption of normality. Now it's time to do a second run.  

The Second Run and Capability Analysis

A second run was performed using thicker and more robust wire to stretch the rubber band;...

by Matthew Barsalou, guest blogger

We can use a simple catapult to teach process capability analysis using Minitab Statistical Software’s Capability SixpackTM. Here's how.

A process capability analysis is performed to determine if a process is statistically capable. Based on the results of the capability study, we can estimate the amount of defective components the process would produce.

However, a process must be in statistical control and have a normal distribution. A process that is not in statistical control must be brought in control before the capability analysis is performed. In addition,...