Quality Six Sigma

Blog posts and articles about data analysis and statistics in the Six Sigma quality improvement methodology.

Every day, thousands of people withdraw extra cash for daily expenses. Each transaction may be small, but the total amount of cash dispersed over hundreds or thousands of daily transactions can be very high. But every bank branch has a fixed cash flow, which must be set without knowing what each customer will need on a given day. This creates a challenge for financial entities. Customers expect... Continue Reading
October 16–22 is National Healthcare Quality Week, started by the National Association for Healthcare Quality to increase awareness of healthcare quality programs and to highlight the work of healthcare quality professionals and their influence on improved patient care outcomes. This event deserves your attention because the quality of healthcare affects every one of us, and so does the cost of... Continue Reading

7 Deadly Statistical Sins Even the Experts Make

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We hosted our first-ever Minitab Insights conference in September, and if you were among the attendees, you already know the caliber of the speakers and the value of the information they shared. Experts from a wide range of industries offered a lot of great lessons about how they use data analysis to improve business practices and solve a variety of problems. I blogged earlier about five key... Continue Reading
The other day I was talking with a friend about control charts, and I wanted to share an example one of my colleagues wrote on the Minitab Blog.  Looking back through the index for "control charts" reminded me just how much material we've published on this topic. Whether you're just getting started with control charts, or you're an old hand at statistical process control, you'll find some valuable... Continue Reading
It's been called a "demographic watershed".  In the next 15 years alone, the worldwide population of individuals aged 65 and older is projected to increase more than 60%, from 617 million to about 1 billion.1 Increasingly, countries are asking themselves: How can we ensure a high quality of care for our growing aging population while keeping our healthcare costs under control? The answer? More... Continue Reading
Earlier this month, PLOS.org published an article titled "Ten Simple Rules for Effective Statistical Practice." The 10 rules are good reading for anyone who draws conclusions and makes decisions based on data, whether you're trying to extend the boundaries of scientific knowledge or make good decisions for your business.  Carnegie Mellon University's Robert E. Kass and several co-authors devised... Continue Reading
by Matthew Barsalou, guest blogger Control charts plot your process data to identify and distinguish between common cause and special cause variation. This is important, because identifying the different causes of variation lets you take action to make improvements in your process without over-controlling it. When you create a control chart, the software you're using should make it easy to see where... Continue Reading
What does the eyesight of a homeless person have in common with complications from dental anesthesia?  Or with reducing side-effects from cancer? Or monitoring artificial hip implants? These are all subjects of recently published studies that use statistical analyses in Minitab to improve healthcare outcomes. And they're a good reminder  that when we improve the quality of healthcare for others, we... Continue Reading
My previous post covered the initial phases of a project to attract and retain more patients in a cardiac rehabilitation program, as described in a 2011 Quality Engineering article. A Pareto chart of the reasons enrolled patients left the program indicated that the hospital could do little to encourage participants to attend a greater number of sessions, so the team focused on increasing initial... Continue Reading
Over the past year I've been able to work with and learn from practitioners and experts who are using data analysis and Six Sigma to improve the quality of healthcare, both in terms of operational efficiency and better patient outcomes. I've been struck by how frequently a very basic analysis can lead to remarkable improvements, but some insights cannot be attained without conducting more... Continue Reading
While many Six Sigma practitioners and other quality improvement professionals like to use the Fishbone diagram in Quality Companion for brainstorming because of its ease of use and integration with other Quality Companion tools, some Minitab users find an infrequent need for a Fishbone diagram. For the more casual user of the Fishbone diagram, Minitab has the right tool to get the job done. Minitab... Continue Reading
by Laerte de Araujo Lima, guest blogger The NBA's 2015-16 season will be one for the history books. Not only was it the last season of Kobe Bryan, who scored 60 points in his final game, but the Golden State Warriors set a new wins record, beating the previous record set by 1995-96 Chicago Bulls. The Warriors seem likely to take this season's NBA title, in large part thanks to the performance of... Continue Reading
There has been plenty of noisy disagreement about the state of health care in the past several years, but when you get beyond the controversies surrounding various programs and changes, a great deal of common ground exists. Everyone agrees that there's a lot of waste and inefficiency in the way we've been doing things, and that health care should be delivered as efficiently and effectively as... Continue Reading
While the roots of Lean Six Sigma and other quality improvement methodologies are in manufacturing, it’s interesting to see how other organizational functions and industries apply LSS tools successfully. Quality improvement certainly has moved far beyond the walls of manufacturing plants! For example, I recently had the opportunity to talk to Drew Mohler, a Lean Six Sigma black belt and senior... Continue Reading
Unless you live under a black country rock, you’ve no doubt heard that the world recently lost one of the greatest artists of our time, David Bowie. My memories of the Thin White Duke go all the way back to my formative years. I recall his music echoing through the halls of our house as I crooned along whilst doing the chores. Then as now, Bowie’s creativity and energy inspired me and helped me do... Continue Reading
‘Statistics’ is a rising star. Everywhere I turn, people are talking about data and the value of being able to analyze and act on it. As someone who’s been writing about that for years, I say it’s about time. Statistics is like a talented actress whose decades of appearing off Broadway have finally paid off. For years, her work has been enriching our lives without us knowing it. Statistics helps... Continue Reading
By Matthew Barsalou, guest blogger A problem must be understood before it can be properly addressed. A thorough understanding of the problem is critical when performing a root cause analysis (RCA) and an RCA is necessary if an organization wants to implement corrective actions that truly address the root cause of the problem. An RCA may also be necessary for process improvement projects; it is... Continue Reading
By Matthew Barsalou, guest blogger Teaching process performance and capability studies is easier when actual process data is available for the student or trainee to practice with. As I have previously discussed at the Minitab Blog, a catapult can be used to generate data for a capability study. My last blog on using a catapult for this purspose was several years ago, so I would like to revisit... Continue Reading
This week is National Healthcare Quality Week, started by the National Association for Healthcare Quality to increase awareness of healthcare quality programs and to highlight the work of healthcare quality professionals and their influence on improved patient care outcomes. In honor of the celebration, I wanted to point you to a few case studies featuring Minitab customers in the healthcare field... Continue Reading
In 2007, the Crayola crayon company encountered a problem. Labels were coming off of their crayons. Up to that point, Crayola had done little to implement data-driven methodology into the process of manufacturing their crayons. But that was about to change. An elementary data analysis showed that the adhesive didn’t consistently set properly when the labels were dry. Misting crayons as they went... Continue Reading