We recently published a few new case studies featuring the Northern Sydney Central Coast Health Service (NSCCHS) and their commitment to quality improvement. The health service is based in Australia and extends from the Sydney Harbor to the northern reaches of the Central Coast, including a total of 11 different facilities.
After the NSCCHS realized the success of a few isolated improvement projects in the mid-1990s, they knew a widespread statistical training program would help staff across all facilities feel more confident and able to perform data analysis.
The health service faced a challenge because they didn’t want staff to feel the burden of needing to actually become statisticians themselves. They wanted to implement a training program that could teach their staff statistics in an easy-to-learn, example-driven environment.
With the main goal to maximize patient care, the Statistical Thinking and Methods Program, known as “STaMP” was born. Since its implementation in 1999, dozens of successful quality improvement projects have been completed with the help of Minitab. Projects include decreasing the amount of inpatient blood collection and labeling errors, as well as improving the quality of wound care throughout the NSCCHS.
STaMP relies on Minitab quality tools to not only perform the data analysis necessary to complete continuous quality improvement, but also to evaluate the overall success of the projects. To sustain the staff’s statistical knowledge, STaMP also utilizes Minitab as a basis for learning workshops and monthly newsletters.
The program continues to receive many national and international awards and recommendations.
Way to go NSCCHS!
You can read more about how the NSCCHS uses Minitab here.