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SIPOC

Blog posts and articles about the quality tool known as SIPOC (Suppliers, Inputs, Process, Outputs, Customers).

If you’re familiar with Lean Six Sigma, then you’re familiar with DMAIC. DMAIC is the acronym for Define, Measure, Analyze, Improve and Control. This proven problem-solving strategy provides a structured 5-phase framework to follow when working on an improvement project. This is the first post in a five-part series that focuses on the tools available in Minitab Statistical Software that are most... Continue Reading
I didn’t expect that our family trip to Florida would end with me driving a plane load of passengers nearly 200 miles to their homes, but it did. Yes, it was a long and strange journey home. A journey that started in the tropical warmth of southern Florida and ended the next morning in central Pennsylvania, which felt like the arctic wastelands thanks to the dreaded polar vortex. During this... Continue Reading

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Using data analysis and statistics to improve business quality has a long history. But it often seems like most of that history involves huge operations. After all, Six Sigma originated with Motorola, and became adopted by thousands of other businesses after it was adopted by a little-known outfit called General Electric. There are many case studies and examples of how big companies used Six Sigma... Continue Reading
I had the opportunity to speak with a great group of students from the New Jersey Governor’s School of Engineering and Technology—a summer program for high-achieving high school students. Students in the program complete a set of challenging courses while working in small groups on real-world research and design projects that relate to the field of engineering. Governor’s School students... Continue Reading
In a previous post, I discussed how to avoid a disastrous Lean Six Sigma project failure, specifically if the reason behind the failure is that the project solution never gets implemented. In this post, let's discuss a few other project roadblocks that our customers cited when we asked them about the challenges they come across in completing projects. I’ll also go into detail about suggestions our i... Continue Reading
by Dan Wolfe, guest blogger How would you measure a hole that was allowed to vary one tenth the size of a human hair? What if the warmth from holding the part in your hand could take the measurement from good to bad? These are the types of problems that must be dealt with when measuring at the micron level. As a Six Sigma professional, that was the challenge I was given when Tenneco entered into... Continue Reading
Due to recent comments on this blog post (scroll down to view the comments section), I want to acknowledge that the definition of Lean in this post is incomplete. The goal of this post wasn't to offer definitions of Lean, Six Sigma, or any other methodology, but was rather to state that the focus of improvement efforts should be on using all the available tools, whether those be Lean or Six Sigma... Continue Reading
I’m relatively new to the world of quality improvement and the various terms and acronyms that are often thrown about in writing and conversation. It’s easy to become overwhelmed with jargon like LSS, GR&R, MSA, MBB, SIPOC, FMEA, kaizen, kanban, poka yoke, and others flying around when you’re starting a project. Define Your Problem First If you’re new to the discipline, I’ve found that it helps... Continue Reading
When I first started learning about Lean Six Sigma and familiarizing myself with all the different terminology and methodologies, I was a little overwhelmed and confused by all the acronyms. FMEA, C&E Matrix, Gage R&R, SIPOC, DMAIC…the list goes on and on! However, I really got tripped up by the similar-sounding acronyms of DMAIC, DMADV, and DFSS. These acronyms stand for the most common Lean Six... Continue Reading
I am an outlier. Of the people who work in my department, I go to the fewest meetings, I talk with others the least, and I make the least use of our exercise facilities. But this is not because I am negligent, anti-social, or lazy. It is because I am separated from the rest of my department by about 10,000 miles.You see, my family and I have had the opportunity recently to move to beautiful... Continue Reading
Choosing an appropriate Six Sigma project is challenging, and one of the biggest areas of risk involves the size and focus of the project. A simple form referred to as a SIPOC can be a big help when it comes to selecting a project that has a high likelihood of success. I explained in some detail what a SIPOC is in an earlier post, but here's the bottom-line version. The SIPOC acronym stands for Supp... Continue Reading
There's a scene in the movie Apocalypse Now where Captain Willard (Martin Sheen) is puzzling over what his commanders have asked him to do, and even why they're asking him to do it. As the movie progresses, it becomes clear that his project really hasn't been very well thought out. If the commanders in the film had been Lean Six Sigma Black Belts, I wonder how the narrative would have changed. I... Continue Reading