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Using the G-Chart Control Chart for Rare Events to Predict Borewell Accidents

by Lion "Ari" Ondiappan Arivazhagan, guest blogger

In India, we've seen this story far too many times in recent years:

Timmanna Hatti, a six-year old boy, was trapped in a 160-feet borewell for more than 5 days in Sulikeri village of Bagalkot district in Karnataka after falling into the well. Perhaps the most heartbreaking aspect of the situation was the decision of the Bagalkot district administration to stop the rescue operation because the digging work, if continued further, might lead to collapse of the vertical wall created by the side of the borewell within which Timmanna had struggled for...

Taking the Training Wheels Off: Rethinking How Lean Six Sigma is Taught

Learning to ride a bike is a rite of passage for any kid, so much so that we even use the expression "taking the training wheels off" for all kinds of situations. We say it to mean that we are going to let someone perform an activity on their own after removing some safeguard, even though we know they will likely experience failures before becoming proficient at it.

You see, riding a bike requires one to learn three skills—how to pedal the bike, how to brake, and how to balance on the bike—and training wheels allow the child to master two of those three without the dangers associated with...

Quality Improvement in Healthcare: Showing if process changes actually improve the patient experience

Via Christi Health, the largest provider of healthcare in Kansas, operates a Center for Clinical Excellence that's made up of a team of quality practitioners, all who have Lean and Six Sigma training. I recently had the opportunity to talk with the team about the types of projects they're working on.

I learned not only about the areas of patient care where they are targeting improvements, but about one particular project the team completed to determine if process changes put into place in the hospital's emergency department actually improved the patient experience.

I thought it was an...

Guest Post: Did Ma's Diabetes Get Cured by Back Surgery?

The Minitab Fan section of the Minitab blog is your chance to share with our readers! We always love to hear how you are using Minitab products for quality improvement projects, Lean Six Sigma initiatives, research and data analysis, and more. If our software has helped you, please share your Minitab story, too!

Once my Mom was diagnosed with Diabetes Type II, I began to track her blood sugar readings in Minitab Statistical Software.

I did it three times a day before meals...over weeks, then months, then years. At each doctor's appointment I would take in her 'book' of readings, and I would...

Guest Post: Analysis of Road Accidents in Hyderabad

The Minitab Fan section of the Minitab blog is your chance to share with our readers! We always love to hear how you are using Minitab products for quality improvement projects, Lean Six Sigma initiatives, research and data analysis, and more. If our software has helped you, please share your Minitab story, too!

 

An Analysis of Road Accidents in Hyderabad, India

The data taken for this study is obtained from the official website of Hyderabad Traffic Police (http://www.htp.gov.in/Default.htm). Also note that the data for 2014 covers only the period until April.

Reviewing the time series plot I...

When Will I Ever See This Statistics Software Again?

Minitab Statistical Software was born out of a desire to make statistics easier to learn: by making the calculations faster and easier with computers, the trio of educators who created the first version of Minitab sought to free students from intensive computations to focus on learning key statistical concepts. That approach resonated with statistics instructors, and today Minitab is the standard for teaching and learning statistics at more than 4,000 universities all over the world.

But many students seem to believe Minitab is used onlyin education. Search Twitter for "Minitab," and you're...

A Little Trash Talk: Improving Recycling Processes at Rose-Hulman

The Six Sigma students at Rose-Hulman Institute of Technology are at it again! A few months back, we blogged about the Six Sigma project they did to reduce food waste at the on-campus dining center.

This time, the students—lead by Dr. Diane Evans, Six Sigma black belt and associate professor of mathematics at Rose-Hulman—are performing a Lean Six Sigma project to reduce the amount of recycling thrown in the normal trash cans in all of the institution's academic buildings, including the library. Unfortunately, the recycling bins Rose-Hulman has placed all over its campus are underused, and it’s...

“Hello, How Can I Help You?”- A Look at Quality Improvement in Financial Services

It’s common to think that process improvement initiatives are meant to cater only to manufacturing processes, simply because manufacturing is where Lean and Six Sigma began. However, many other industries, in particular financial services and banking, also rely on data analysis and Lean Six Sigma tools to improve processes.

Rod Toro is a business process improvement manager at Edward Jones, and I recently got the chance to talk with him about a Lean Six Sigma project the service division at his company completed to improve customer satisfaction.

Edward Jones has been increasing the number of...

Selecting the Right Quality Improvement Project

I wrote a post a few years back on the difficulties that can ensue when you’re just trying to get started on your Lean Six Sigma or quality improvement initiative. It can become especially difficult when you have many potential projects staring at you, but you aren’t quite sure which one will give you the most bang for your buck.

A project prioritization matrix can be a good place to start when you need to choose which projects to focus on, as it can help you logically select optimal improvement projects against their weighted value, based on your company’s predefined metrics. The matrix can...

ITEA Sneak-Peek: The Great Escape from Foam Defects

The 2014 ASQ World Conference on Quality and Improvement is coming up in early May in Dallas, and this year’s International Team Excellence Award Process (ITEA) will also come to a close at the conference, as winners from the finalist teams will be chosen for ASQ gold, silver, or bronze-level statuses.

What’s ITEA?

The annual ASQ ITEA process celebrates the accomplishments of quality improvement teams from a broad spectrum of industries from around the world. The ITEA is the only international team recognition process of its kind in the United States, and since 1985, more than 1,000 teams from...

The Best European Football League: What the CTQ’s and Minitab Can Tell Us

by Laerte de Araujo Lima, guest blogger

In a previous post (How Data Analysis Can Help Us Predict This Year's Champions League), I shared how I used Minitab Statistical Software to predict the 2013-2014 season of the UEFA Champions league. This involved the regression analysis of main critical-to-quality (CTQ) factors, which I identified using the “voice of the customer” suggestions of some friends.

Since that post was published, my friends have stopped discussing the UEFA Champions league—they were convinced by the results I shared.

But now they’ve challenged me to use Six Sigma tools to...

Control Chart Tutorials and Examples

The other day I was talking with a friend about control charts, and I wanted to share an example one of my colleagues wrote on the Minitab Blog.  Looking back through the index for "control charts" reminded me just how much material we've published on this topic.

Whether you're just getting started with control charts, or you're an old hand at statistical process control, you'll find some valuable information and food for thought in our control-chart related posts. 

Different Types of Control Charts

One of the first things you learn in statistics is that when it comes to data, there's no...

Got Good Judgment? Prove It with Attribute Agreement Analysis

Many Six Sigma and quality improvement tools could be applied in other areas. For example, I wonder whether my son's teachers could benefit from a little attribute agreement analysis. 

He seemed frustrated the other day when I picked him up at school. He'd been working on a presentation that needed to be approved by his teachers. (My son attends a charter school, and each class is taught by a two-person teaching team.)

"What's wrong?" I asked when he clambered into the car with a big sigh.

My son explained that he'd given the presentation to teacher Jennifer that morning. A few minor suggestions...

Lessons in Quality During a Long and Strange Journey Home

I didn’t expect that our family trip to Florida would end with me driving a plane load of passengers nearly 200 miles to their homes, but it did.

Yes, it was a long and strange journey home. A journey that started in the tropical warmth of southern Florida and ended the next morning in central Pennsylvania, which felt like the arctic wastelands thanks to the dreaded polar vortex.

During this journey, I didn’t just experience temperature extremes, but also extremely different levels in the quality of customer care. Working at Minitab, I'm very aware of the quality of service because quality...

Applying Six Sigma to a Small Operation, Part 2

In my previous post, I shared a case study of how a small bicycle-chain manufacturing company in India used the DMAIC approach to Six Sigma to reverse declining productivity.

After completing the Define, Measure, and Analysis phases, the team had identified the important factors in the bushing creation process. Armed with this knowledge, they were now ready to make some improvements.

The Improve Phase

In the Improve phase, the team applied a statistical method called Design of Experiments (DOE) to optimize the important factors they'd identified in the initial phases.

Most of us learn in school...

Applying Six Sigma to a Small Operation

Using data analysis and statistics to improve business quality has a long history. But it often seems like most of that history involves huge operations. After all, Six Sigma originated with Motorola, and became adopted by thousands of other businesses after it was adopted by a little-known outfit called General Electric.

There are many case studies and examples of how big companies used Six Sigma methods to save millions of dollars, slash expenses, and improve quality...but when they read about the big dogs getting those kind of results, a lot of folks hear a little voice in their heads...

Creating a Shatterproof Process: Students Use Six Sigma to Improve Window Manufacturing

I had the opportunity to speak with a great group of students from the New Jersey Governor’s School of Engineering and Technology—a summer program for high-achieving high school students. Students in the program complete a set of challenging courses while working in small groups on real-world research and design projects that relate to the field of engineering. Governor’s School students are mentored by professional engineers as well as Rutgers University honors students and professors, and they often work with companies and organizations to solve real engineering problems.

The team of students...

The Value Stream Map: It's Been Around Longer than You Think

In looking for the answer to an unrelated quality improvement question the other day, I ran across a blog post that answers a question I'd had for a while: what's the origin of the value stream map? 

A value stream map (VSM) is a key tool in many quality improvement projects, especially those using Lean. The value stream is the collection of all of the activities, both value-added and non-value added, that generate a product or service that meets customer needs. The VSM shows how both materials andinformation flow as a product or service moves through the process value stream, helping teams...

Double Overtime! Analyzing College Football Overtimes Part II

Last week I took a look at some different aspects of overtime in college football. I found that most games only last one overtime period, home field advantage still exists, and that the team that gets the ball 2nd has an advantage.

Now I want to continue the data analysis and ask some more questions. Specifically, how many points do teams combine for in overtime, and does the team that ties the game in regulation carry that momentum to overtime? You can follow along by getting the data here.

How many points are scored in an overtime period?

The first thing I did was make a bar chart of all the...

Avoiding a Lean Six Sigma Project Failure, part 4

In my first post in this series, I mentioned that we reached out to our customers who are practitioners in the field of quality improvement to better understand how they complete projects, what tools they use, and the challenges and roadblocks they come across in achieving success with quality initiatives. One area quality leaders said they were struggling with was the training aspect of their programs—actually getting their belts and/or project team members up to speed with adequate training to complete projects independently.

Insufficient Training

They told us projects were failing because of...