For providers like Riverview Hospital Association, serving Wisconsin Rapids, Wis. and surrounding areas, recent changes in the U.S. healthcare system have placed more emphasis on improving the quality of care and increasing patient satisfaction. “In this era of healthcare reform, it is even more essential for providers to have a systematic method to improve the way care is delivered,” says Christopher Spranger, director of Lean Six Sigma and Quality Improvement at Riverview Hospital Association. “We have had a Lean Six Sigma program in place for four years, and we are continuously working on...

Unless you’re 3 years old, you probably can’t have things just the way you want them all the time.  

You can’t always have peanut butter and ranch dressing on your toast. Or ketchup on your pineapple. Or sugar sprinkles on your peas.

But there is one small arena in life over which you can still exert your control. 

Tools > Options in Minitab's statistical software allows you to change selected default settings in the software, without having to throw a temper tantrum first.

This powerful, underutilized feature in Minitab may save you from the inconvenience of having to change a default setting...

After another round of what seems like endless conference realignment, the Big Ten has settled on 14 teams split into two divisions; East and West. However, with the likes of Ohio State, Penn State, Michigan, and Michigan State, the East division appears to be much stronger. In fact, Indiana athletic director Fred Glass called it the “Big Boy Division,” and Penn State coach Bill O’Brien referred to it as “Murderers' Row.”

But will the statistics back up their claims? After all, it’s easy to spout off any opinion you want. I could claim that the Sun Belt is a better football conference than the...

I'm in the airport at Indianapolis, waiting to go home after three exciting days at the 2013 American Society for Quality World Conference.  As I write this, it's Wednesday evening after the conference has closed, and it turns out my flight has been delayed.

This could give me ample opportunity to muse about the quality issues that might keep me from reaching central Pennsylvania tonight. But I'm kind of pumped up, so I'm more interested in thinking about what I've experienced and seen over the past few days. This is the kind of event that makes you want to keep focusing on the positive, not...

The 2013 ASQ World Conference is taking place this week in Indianapolis, Indiana, and it's been a treat to see how our software was used in the projects highlighted in many of the presentations. As a supporter of the conference, a key event for quality practitioners around the world, Minitab was proud to sponsor one of the presentations that seemed to get a lot of attendees talking. Scott Sterbenz, a Six Sigma leader from Ford Motor Company, delivered a presentation entitled "Leveraging Designed Experiments for Success," which explained how to make designed experiments succeed with examples...

I once had a boss who had difficulty understanding many, many things. When I need to discuss statistical concepts with people who don't have a statistical background, I like to think about how I could explain things so even my old boss would get it. 

My boss and I shared a common interest in rock and roll, so that's the device I'll use to explain one of the workhorses of quality statistics, the Pareto chart. I'd tell my boss to imagine that instead of managing a surly gang of teenaged restaurant employees, he's managing a surly rock and roll band, the Zero Sigmas. The band did a 100-date tour...

Control charts are used to monitor the stability of processes, and can turn time-ordered data for a particular characteristic—such as product weight or hold time at a call center—into a picture that is easy to understand. These charts indicate when there are points out of control or unusual shifts in a process.

Statistically speaking, control charts help you detect nonrandom sources of variation in the data. In other words, they separate variation due to common causes from variation due to special causes, where:

• Common cause variation is variation that is naturally inherent in a process, and...

Multicollinearity is problem that you can run into when you’re fitting a regression model, or other linear model. It refers to predictors that are correlated with other predictors in the model. Unfortunately, the effects of multicollinearity can feel murky and intangible, which makes it unclear whether it’s important to fix.

My goal in this blog post is to bring the effects of multicollinearity to life with real data! Along the way, I’ll show you a simple tool that can remove multicollinearity in some cases.

 My goal in this blog post is to bring multicollinearity to life with real data about...

One of the more misunderstood concepts in statistics is alpha, more formally known as the significance level. Alpha is typically set before you conduct an experiment. When the calculated p-value from a hypothesis test is less than the significance level (α), the results of an experiment are so unlikely to happen by chance that the more likely explanation is the results occur because of the effect being studied. That the results are unlikely to happen by chance is what we mean by the phrase “statistical significance,” not to be confused with practical significance.

There was a wonderful example...

You know the drill…you’re in Six Sigma training and you’re learning how to conduct a design of experiment (DOE). Everything is making sense, and you’ve started thinking about how you’ll apply what you are learning to find the optimal settings of a machine on the factory floor. You’ve even got the DOE setup chosen and you know the factors you want to test …

Then … BAM! … You’re on your own and you immediately have issues analyzing the data. The design you’ve chosen might actually not be the best for the results you need.  It's a classic case of learning something in theory that becomes much more...

  “Shall I compare thee to a standard normal distribution?
  Thou art more symmetric and more bell-shaped…”  — Melvin Shakespeare (William’s lesser-known statistician brother)

The Greek philosopher Aristotle believed that symmetry was one of the primary elements of the universal ideal of beauty. Over 2000 years later, emerging research seems to bear him out. 

Studies suggest we tend to be more attracted to people with symmetrical bodies. Using motion-capture technology to record the movements of people dancing to a popular song, one recent study concluded that we even prefer those who dance...

Human resources might not be a business area where you’d typically expect to conduct a Six Sigma project. However, Jeff Parks, Lean Six Sigma master black belt, found the opportunity to apply Six Sigma to human resources while leading quality improvement efforts at a large manufacturer of aerospace engine parts.

The manufacturer was suffering from high employee attrition, or turnover, and struggled to understand why. With a DMAIC Six Sigma project, Parks set out to work with the HR department to investigate and reduce the high turnover rates.

In 2009, the manufacturer had normal attrition rates...

As a teenaged dishwasher at a local eatery, I had a boss who'd never washed dishes in a restaurant himself. I once spent 40 minutes trying to convince him that forks and spoons should go in their holders with the business end up, while knives should go in point-down. Whatever I said, he didn't get it. We were ordered to put forks and spoons in the holders with the handles up.

The outraged wait staff soon made clear what I hadn't: you can't immediately tell the difference between a fork and a spoon when all you can see is the handle! Explaning that in the right way would have minimized wasted...

My holy of holies is the human body, health, intelligence, talent, inspiration, love, and the most absolute freedom imaginable, freedom from violence and lies, no matter what form the latter two take.

                -Anton Chekhov

Normally, I write about subjects that are generally of interest to me when I do a blog post: you may have seen the list before. So I’ll have to start out this post with the admission that until I was leaving the office on Monday, I had no idea that the Boston Marathon was going on that day. I had no clue that the estimate of the number of spectators would be over...

In statistics, we use a variety of intervals to characterize the results. The most well-known of these are confidence intervals. However, confidence intervals are not always appropriate. In this post, we’ll take a look at the different types of intervals that are available in Minitab, their characteristics, and when you should use them.

I’ll cover confidence intervals, prediction intervals, and tolerance intervals. Because tolerance intervals are the least-known, I’ll devote extra time to explaining how they work and when you’d want to use them.

What are Confidence Intervals?

A confidence...

In regression analysis, we look at the correlations between one or more input variables, or factors, and a response. We might look at how baking time and temperature relate to the hardness of a piece of plastic, or how educational levels and the region of one's birth relate to annual income. The number of potential factors you might include in a regression model is limited only by your imagination...and your capacity to actually gather the data you imagine.

But before throwing data about every potential predictor under the sun into your regression model, remember a thing called multicollinearity...

Using a Survey of Aquatic Bugs to Estimate Stream Quality

As we click, flip, and scroll through hundreds of sites and channels, cruising for our daily dose of e-thrills, it’s easy to forget there’s a beautiful, wild, creative universe right in our backyards.

I had the chance to experience a tiny part of that universe on a recent Saturday afternoon, when a couple of friends, Yolanda and Monika, asked me if I wanted to join them to monitor the water quality of the stream that runs in back of our house.

Yolanda and Monika are part of a large grassroots network of volunteers who selflessly give their...

In my previous blog post, I analyzed the madness in this year’s NCAA tournament for games through the Sweet 16. I found that it was one of the wackiest Sweet 16s ever. But things didn’t stop there—the Final Four was pretty crazy, too, having two 4 seeds and a 9 seed! So now that the tournament is over, I want to look back and see what were (statistically speaking) the most unlikely things to have occurred. Was it Florida Gulf Coast in the Sweet 16? Or Wichita State in the Final Four? What about Wisconsin’s horrible shooting performance? Let’s start analyzing the statistics to find out.

All...

Due to recent comments on this blog post (scroll down to view the comments section), I want to acknowledge that the definition of Lean in this post is incomplete. The goal of this post wasn't to offer definitions of Lean, Six Sigma, or any other methodology, but was rather to state that the focus of improvement efforts should be on using all the available tools, whether those be Lean or Six Sigma tools or both, to make the necessary improvements. Thank you to those who left comments and opinions. I appreciate your viewpoints and discussion on this topic. -Carly Barry

When I first started working...

Across all industries, there are many different ways professionals utilize Minitab Statistical Software to improve the quality of their products and services.

You may be a professional in the health care industry who is interested in monitoring the days between hospital-acquired infections (HAIs) using rare event charts.  You may be a professional in manufacturing who is using a Pareto chart to evaluate the types of defects you are discovering during the inspection process.  Or you may be a product manager like me who uses Minitab analytics to evaluate customer survey data.

But no matter the...