Using Variability Charts to Analyze Causes of Wait Times at Financial Services Call Centers
Take a look at a very simple graphical tool in Minitab that is very intuitive and doesn't require any prior statistical knowledge: the Multi-Vari Chart.
Raising the Bar for Employee Skills is Not Optional
The skills to understand and work with data — and make educated decisions based on it — are in demand and they are not going away anytime soon. Look at some new directions in the workforce over the last few years and how executives are treating upskilling their teams as a top priority.
Attribute Acceptance Sampling for an Acceptance Number of 0
Attribute Acceptance Sampling for an Acceptance Number of 0
A New Spin on the "Stand in a Circle" Exercise (Part 1)
A New Spin on the "Stand in a Circle" Exercise (Part 1)
Gauging Gage Part 3: How to Sample Parts
Gauging Gage Part 3: How to Sample Parts
Gauging Gage Part 2: Are 3 Operators or 2 Replicates Enough?
Gauging Gage Part 2: Are 3 Operators or 2 Replicates Enough?
Gauging Gage Part 1: Is 10 Parts Enough?
Gauging Gage Part 1: Is 10 Parts Enough?
How to Use Data to Understand and Resolve Differences in Opinion, Part 3
How to Use Data to Understand and Resolve Differences in Opinion, Part 3
How to Use Data to Understand and Resolve Differences in Opinion, Part 2
How to Use Data to Understand and Resolve Differences in Opinion, Part 2
How to Use Data to Understand and Resolve Differences in Opinion, Part 1
How to Use Data to Understand and Resolve Differences in Opinion, Part 1