Top 3 Root Cause Analysis Tools to Boost Customer Satisfaction
Continuous Improvement
| 3 Minute Read
Consider Root Cause Analysis (RCA), a methodology that helps you understand the reasons and drivers of our key metrics.
The Evaluate the Measurement Process Study (EMP Study) in Minitab
Minitab
| 5 Minute Read
EMP study, also known as Wheeler’s Method. EMP stands for Evaluate Measurement Process.
5 Customer Experience Analytics Tools That Will Up Your Game
Minitab
| 4 Minute Read
Minitab can help businesses optimize their customer service and contact center operations and enhance their customer interactions on digital platforms.
2 Cost-Effective Methods to Improve Customer Satisfaction & Net Promoter Score
Continuous Improvement
| 5 Minute Read
A data-driven approach to customer experience garners insights & boosts customer satisfaction. Here are 2 cost-effective tools that will make customers happy.