Tips and Techniques for Statistics and Quality Improvement

Blog posts and articles about using Minitab software in quality improvement projects, research, and more.

"You take 10 parts and have 3 operators measure each 2 times."

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October 16–22 is National Healthcare Quality Week, started by the National Association for Healthcare Quality to increase awareness of healthcare quality programs and to highlight the work of healthcare quality professionals and their influence on improved patient care outcomes.

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The ultimate goal of most quality improvement projects is clear: reducing the number of defects, improving a response, or making a change that benefits your customers.

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There may be huge potential benefits waiting in the data in your servers. These data may be used for many different purposes. Better data allows better decisions, of course. Banks, insurance firms, and telecom companies already own a large amount of data about their customers. These resources are useful for building a more personal relationship with each customer.

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It's been called a "demographic watershed". 

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Businesses are getting more and more data from existing and potential customers: whenever we click on a web site, for example, it can be recorded in the vendor's database. And whenever we use electronic ID cards to access public transportation or other services, our movements across the city may be analyzed.

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By looking at the data we have about 500 cardiac patients, we've learned that easy access to the hospital and good transportation are key factors influencing participation in a rehabilitation program.

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In part 2 of this series, we used graphs and tables to see how individual factors affected rates of patient participation in a cardiac rehabilitation program. This initial look at the data indicated that ease of access to the hospital was a very important contributor to patient participation.

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What does the eyesight of a homeless person have in common with complications from dental anesthesia?  Or with reducing side-effects from cancer? Or monitoring artificial hip implants?

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My previous post covered the initial phases of a project to attract and retain more patients in a cardiac rehabilitation program, as described in a 2011 Quality Engineering article. A Pareto chart of the reasons enrolled patients left the program indicated that the hospital could do little to encourage participants to attend a greater number of sessions, so the team focused on increasing initial enrollment from 32 to...

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