Generally speaking, I have a problem with authority. I don’t
like being told what to do or how to do it. I’m not proud of
I recall debating with my High School Trigonometry
regarding the value of the homework “process.” Specifically, in
those situations where the student in question did not require
practice to get an A. And, if said student was
getting a 98% on the exams, why spend... Continue Reading
Juvenile Idiopathic Scoliosis. That was the
diagnosis given to my then 8 year old daughter last January. In
short, it means that she’s young (under 10), she exhibits an
abnormal amount of spinal curvature, and there’s no identified
cause (aside from some bad luck).
Emilia’s x-rays indicated an S-shaped curve with 26 degrees at
its largest curvature. To look at my healthy, active daughter,
you’d... Continue Reading
I really can’t make this stuff up.
I wrote a post a couple of years ago entitled: “How
to Talk to Your Kids about Six Sigma and Quality
Improvement,” in which I lamented about “Community Hero”
day in my daughter’s 1st grade class and the need to
explain to her why I wasn’t at the "community-hero-level" of
Maggie’s Mommy, the pediatrician.
Well, now it's two years later and my son, Thomas, is in... Continue Reading
I spend a majority of my time entrenched in statistics. Using
statistics. Studying statistics. Developing and testing statistical
software. Statistics guide many of my decisions at work and in
life. That’s the world of an engineer.
For this reason, you can imagine my surprise when my husband
called me at work on a bright, sunny June day in 2009 to tell me
that our 4-year-old daughter had been... Continue Reading
As I sat down to examine Cost of Quality (COQ) at Minitab, I
flashed back to my CQE exam almost 20 years ago. I can still
vividly remember staring down at a particularly difficult Cost of
Quality question and wondering why I didn’t just follow my
4th-grade career assessment and become a novelist.
Mental note: a study of the correlation between
4th grade career assessments and actual career... Continue Reading
Like most families, the Kellers have a host of holiday
traditions that make this time of year special. There's the annual
trek to get our family Christmas tree. Christmas decorating that is
sure to include some inflatable eyesore. Family holiday movie
nights. Christmas plays. Our visit with Santa (followed by the
endless threats to have him withhold a gift of our choosing).
Impromptu parties with... Continue Reading
I’m a quality engineer, so it probably goes without saying that
I like gathering and analyzing data. Minitab and I spend a
significant amount of time together. Some might say that our
relationship is unhealthy—perhaps even co-dependent. But Minitab
and I have been together for almost 20 years. That’s a long time
for any relationship, especially one between a software application
and an engineer.
It’... Continue Reading
I love product development and quality engineering.
There are days when I can’t believe that I actually get paid to do
this. Between you and me, I’d do this work for a lot less
money. In fact, even on the days that I hate the particular
circumstances of my job, I still love my job. If that makes any
So, when I set out to write this post, my intent was to include
a fun and entertaining... Continue Reading
remember a time in my career when I mistakenly thought I knew
statistics—really knew statistics. It was before I met
Yanling Zuo, Michelle Paret,
Santiago and a whole host of other Minitab statistical experts.
I was a Quality Engineer and I’d been applying
statistics for years. I assumed that the ability to design and run
an experiment meant that I understood DOE. I assumed that years... Continue Reading
am 100% certain that, on the day they asked me to manage at
Minitab, they did not tell me I would have to do so much process
work. They didn’t clearly articulate that, as a manager, I’d spend
a considerable part of my time discussing how we develop
software rather than actually developing software. Perhaps I should
have known. A better engineer probably would have known. But, me?
Nope, I didn’t... Continue Reading
My 6-year-old came home from school one day very
excited to let me know that Maggie’s mommy was a doctor and she
helped sick people get better. Seems Maggie's mommy was a
My unspoken response: “Not Maggie’s mommy
You see, in preschool, Maggie’s mommy remembered to send not
one, but two rocks on “paint a rock” day. I, sadly,
forgot to send even a single rock. My daughter,... Continue Reading
Balancing Cost, Quality and Delivery
Let's talk about risk-based testing. I should start
by saying that this is a sensitive subject. It’s why a career in
quality is not for the faint of heart. The fact is that cost,
quality and delivery are at constant odds in every industry,
including software. Quality professionals play a key role in this
balancing act. And, whenever things become "unbalanced,"... Continue Reading
When I get to apply tools like the P’ Chart, I get a thrill.
What can I say? I’m a huge fan of Minitab® Statistical
Software. I won’t claim to be its biggest fan, but let’s just
say I’m definitely up there. Probably in the top 50;
definitely the top 100.
Admittedly, I’m biased. I have a pretty good gig here. But
my history with Minitab started more than a decade before I came to
work here. As a... Continue Reading
I’m Dawn Keller and I manage the Quality
Assurance department at Minitab. Did you ever launch our software
and wonder, “Wow, who created such a high-quality and feature-rich
application within a release cycle that meets or exceeds my
expectations?” Now you know!
Well…okay, so I can’t really take the credit for our
products. But I am proud to say that I support the people who work
tirelessly to do... Continue Reading
Minitab is the leading provider of software and services for quality
improvement and statistics education. More than 90% of Fortune 100 companies
use Minitab Statistical Software, our flagship product, and more students
worldwide have used Minitab to learn statistics than any other package.
Minitab Inc. is a privately owned company headquartered in State College,
Pennsylvania, with subsidiaries in the United Kingdom, France, and
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countries around the world.