Tips and Techniques for Statistics and Quality Improvement

Think about the last time you flew on an airplane. How was that experience? Most people can probably think of a couple aspects that affected their past flights, both positively and negatively, and ultimately shaped their satisfaction.

When it comes to air travel, passenger satisfaction is a key metric for airlines. Just knowing your passengers are satisfied is good, but knowing why they are satisfied is even better....

Have you ever been in a meeting where someone presented the results of a data analysis that you didn’t completely understand, but you didn’t ask questions because everyone else in the meeting seemed to get it? If your answer is yes, you might consider spending some time improving your data literacy.

Organizations take on countless projects in the name of process improvement. Whether reducing defects or ensuring call centers are best equipped to solve issues, they’re ultimately looking to meet customers’ needs and help their business succeed. But with limited time and resources, they can only turn so many ideas into fully fledged projects. That’s where project steering committees come in.

Good data analysis allows you to make smarter decisions faster. Here at Minitab, we are constantly striving to make it easier for you to analyze data and communicate those results so you can keep your projects moving forward. Case in point: the Variability Chart in Minitab.